In the event of a dispute, customers who are consumers can use the EU portal “Your Europe” at ( to carry out an online arbitration procedure with the assistance of a recognized arbitration board.

The European Commission provides a platform for online dispute resolution in accordance with Art. 14 Para. 1 ODR-VO (OS), which you  can find at .
The online arbitration procedure is not a mandatory requirement for calling the competent courts. Rather, it represents an alternative way of eliminating differences that may arise in the context of a contractual relationship.

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